Reputation management software for med spas & aesthetic clinics

Reviews aren't
marketing.
They're the proof
before the visit.

Replova monitors your Google reviews, drafts replies in your voice, and surfaces what's actually driving your rating: which treatments clients love, which staff they name, and how you compare to nearby clinics.

Start free trial30 days · no card
AI reply draftsTreatment sentimentStaff shoutoutsCompetitor trackingReview campaignsAuto-reply
Replova/Reviews
Score
784
Rating
4.3
Awaiting
3
James K.
Urgent · 1-star

“Wait time was much longer than expected and staff seemed rushed. We waited nearly an hour.”

3h
ProfessionalWarmBrief

Hi James, a longer wait and rushed service fall well below the standard we hold ourselves to. I'd like the chance to make this right…

Sofia L.Best facial I've had in years.
Yesterday
Marco R.The HydraFacial was excellent.
Apr 19
What clients say

Proof from the field.

Every result below comes from a real practice owner. Response rates, ratings, and hours saved. The numbers are theirs.

We were sitting on 47 unanswered reviews. Within a week of using Replova, every single one had a reply. Our response rate went from 12% to 100%.

12% → 100% response rate
Dr. Amanda ChenLumière Aesthetics · Austin, TXVerified customer

The sentiment breakdown showed us that clients kept mentioning wait times. We fixed the scheduling issue we didn't even know we had. Our rating went up half a star in two months.

4.3 → 4.8 in 60 days
Kayla MorrisonThe Studio Med Spa · Nashville, TNVerified customer

I manage 6 locations. Before Replova I had one person whose entire job was reading and replying to reviews. That's now handled automatically every morning.

6 locations · 1 dashboard
Marcus WebbWebb Dermatology Group · Phoenix, AZVerified customer
The work

What you'd do
if you had time.

Most practice owners write replies between appointments, after a long day, or never. Replova writes them in your voice the second a review lands. Three options, each in a different register, ready for one tap.

01

Reply

Three drafts per review: Professional, Warm, Brief. Edit and post to Google in one tap, or enable auto-reply and Replova posts instantly, 24/7.

"Hi James, a longer wait falls well below our standard. I'd like the chance to make this right…" · auto-posted 4 min after review
02

Read

A reputation score updated daily: rating, volume, response rate, and sentiment, broken down so you can see what moved it.

78 / 100 · Rating up · Sentiment flat · Response 91%
03

Recover

Negative reviews surface first, with suggested recovery offers. Staff shoutouts roll up so you know who to thank.

Marco · 9 mentions · "attentive without being intrusive"
Built different

Generic tools don't know what a HydraFacial is.

Replova is trained on aesthetic medicine. It reads treatment mentions, flags staff praise, and tells you exactly what's driving your rating, review by review.

Treatment intelligence

Knows your menu.

Replova reads treatment mentions in every review (HydraFacial, Botox, laser, fillers) and tells you which services clients love and which generate complaints.

HydraFacial · 14 mentions · 4.9 avg sentiment
Staff intelligence

Know who to thank.

Every staff mention across all reviews rolls up automatically. See which providers clients recommend by name, and which ones need a conversation.

Maya · 23 mentions · "gentle and thorough"
Competitive radar

See where you rank.

Track up to 10 nearby competitors. Their Google rating and review count update daily, so you know if a rival clinic is pulling ahead before your clients notice.

You: 4.8 · Glow Aesthetics: 4.5 · Skin Studio: 4.3
Review campaigns

Ask at the right moment.

Send branded review request emails to past clients after their appointment. Upload a CSV, send individually, and track every open and click from one place.

42 sent · 31 opened · 8 new reviews this month
Pricing

Three sizes,
one job.

Same product, more locations. Cancel any time. Free for 30 days, no card.

Solo
$79/ month
1 location · 3 competitor slots
For: Solo practices
AI reply drafts
Urgent alerts
Weekly digest
Review request campaigns
Start with Solo
Most picked
Studio
$179/ month
5 locations · 5 competitor slots
For: Multi-location studios
Everything in Solo
Reputation score
Sentiment analysis
Competitor tracking
Monthly PDF report
Start with Studio
Practice
$349/ month
15 locations · 10 competitor slots
For: Groups & agencies
Everything in Studio
Custom reply persona
White-label PDF reports
Priority support
Start with Practice

Open the dashboard
before the first appointment.

Five minutes of setup. Thirty days free. After that, $79 a month, with treatment sentiment, competitor tracking, and staff analytics built in.

Find my business
FAQ

Common questions.

How does AI reply generation work?

When a new Google review is detected, Replova generates three reply drafts: Professional, Warm, and Brief, written in your business's voice. You review the options, edit if needed, and post directly to Google in one click. Practice plan users can set a custom persona so every reply reflects their brand's exact tone.

Does Replova work with Google My Business?

Yes. Replova connects directly to your Google Business Profile (formerly Google My Business) via Google's official API. Once you authorize your account, Replova automatically monitors for new reviews, syncs them in real time, and can post approved replies directly back to Google. No copy-pasting required.

How much does reputation management cost for a med spa?

Replova starts at $79/month for a single location (Solo plan), $179/month for up to 5 locations (Studio), and $349/month for up to 15 locations (Practice). All plans include a 30-day free trial with no credit card required and no setup fees.

Can I use Replova for multiple locations?

Yes. The Studio plan supports up to 5 locations and the Practice plan supports up to 15. Each location gets its own review monitoring, AI reply drafts, reputation score, and analytics. You can switch between all locations from a single dashboard.